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Advanced training program "Clinic Management" - training of clinic managers.
April 17 - 18, 2024 – 1 face-to-face session
May 16 – 17, 2024 – 2nd face-to-face session
June 6 – 7, 2024 – 3rd face-to-face session. Defense of projects.
For whom?
Deputy Chief Physicians for Quality
Head Nurses
Quality Control Specialists
Patient Experience Specialist
A “Clinic Manager” is a specialist in the clinic responsible for improving the patient experience and ensuring a high level of patient satisfaction. This can include various measures, such as improving the quality of medical care in the clinic, ensuring cleanliness and comfort in the clinic, providing patients with information about the procedures performed, and last but not least: having the authority to resolve conflicts that arise between patients and medical staff.
Responsibilities of the "clinic manager":
Track the level of patient satisfaction of the medical institution
Collect data on patients' complaints and their suggestions for improving the quality of medical care
Analyze the data obtained and identify problems in the work of the medical institution that can negatively affect patient satisfaction
Develop and implement programs to improve the quality of medical care based on the data and recommendations obtained
Train medical staff to ensure a high level of patient satisfaction
Organize events and promotions to increase patient satisfaction
Collaborate with other departments of the healthcare facility to improve the quality of care
Performance indicators of the "Clinic Manager"
Patient Satisfaction Rate: Employee must measure and monitor patient satisfaction, ensure continuous improvement
Number of complaints: should be reduced through programs and activities developed by the employee
Level of participation of medical staff: organize training of medical staff and monitor their participation in the patient satisfaction program
Professional development: the employee must constantly improve his/her knowledge and skills in the field of medical care quality management and monitor new trends in this field
Effectiveness of programs and activities: evaluate the effectiveness of programs and activities to improve patient satisfaction and make adjustments if necessary
Collaboration with other departments: Maintain close collaboration with other departments in the healthcare facility to ensure that everyone involved in the process is interacting and coordinating
Implementation of quality standards: implement and monitor compliance with quality standards of medical care in a medical institution
Curriculum
Module 1 "Culture of Patient Care
Creating and Maintaining a Patient-Centered Culture in Healthcare."
Module 4 "Quality Management of Medical Care
Develop and implement plans to improve the quality of care based on feedback from patients and healthcare professionals."
Module 2 "Communication with Patients"
Developing skills for effective communication with patients and their families, including in situations of stress and conflict."
Module 5 "Ethics and Legal Aspects in Healthcare"
Understanding the ethical and legal issues involved in patient care in healthcare."
Module 3 "Measuring and Analyzing Patient Satisfaction"
Using tools and methods to collect, analyze, monitor and manage patient satisfaction data."
Module 6 "Leadership and Change Management"
Developing leadership and change management skills in the context of improving the quality of care and managing the patient experience."
Duration of the program: 4 face-to-face sessions
Experts:
MBA Teachers
Graduates of MBA and DBA programs with practical experience in the implementation of Healthcare Management programs
Cost of the program: 60,000 rubles
Document: Certificate of the Association of Continuing Professional Education “Educational Center of High Medical Technologies” on advanced training of 144 hours.
Why choose AMTEC KAZAN?
For more than 10 years, AMTEC KAZAN has been implementing programs for healthcare administrators, based on the experience of the world's leading clinics
It is the exclusive partner of MAYO CLINIC in Russia for the implementation of educational programs for healthcare administrators
He is a partner of the International Joint Commission on Accreditation of Medical Institutions (JCI), Beryl Institute (USA), Stanford Clinic and Cleveland Clinic, etc.
More than 20,000 healthcare administrators participate in AMTEC KAZAN educational programs
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